Novak Animal Care in Lake Havasu City, AZ is seeking a Hospital Manager to join our practice.
Novak Animal Care Center provides complete medical and surgical care, ultrasound, laser surgery, acupuncture therapy, after hour on-call emergency care, boarding and grooming for Lake Havasu City and the surrounding River Cities. We practice high quality medicine and surgery with a team approach. Our hospital is a fully equipped, AAHA certified practice with a well-trained support staff to provide a high level of standard of care. We have a wonderful clientele and emphasis is placed on creating and maintaining a strong client/patient/veterinarian bond. Educating clients is a very important part of our practice philosophy so they become part of the team in making the most appropriate decision for the health of their family member.
Beautifully remodeled building with large open lobby, retail center, 6 exam rooms, treatment area, surgery suite, Boarding – K9 Indoor Kennels and Feline Condos and Grooming
The only AAHA Certified clinic in Lake Havasu City
In-house Laboratory capabilities available with CBC/Chemistry analyzer and option for IDEXX lab referrals when needed
Radiography and Ultrasound available
Isoflurane anesthesia and Laser Surgery used in all of our surgical procedures as a standard.
Tonometry available for checking eye pressure
A fully stocked Pharmacy including emergency medications and supplements
A wide range of prescription diets including Hills Prescription, Royal Canine, Iams and Purina in our retail center
Digital Dental x-ray
Dentistry using ultra-sonic dental equipment
Acupuncture therapy and Holistic Medicine
Preventative Care focused
Pain Management protocols
Allergy Consultation and Treatment
Comprehensive Geriatric Work-Ups
Puppy and Kitten Vaccine Plans
Lake Havasu City, Arizona is located in Mohave County on Highway 95 in western Arizona. One of the most popular recreational lakes along the Colorado River, Lake Havasu is known for being the “Personal Watercraft Capital of the World,” and it’s home to the famous London Bridge. “Havasu” means, “Land of the Blue Green Water,” and it does, indeed, make a cool and sparkling contrast to the surrounding arid desert and stark mountains. Lake Havasu has become an outdoor playground for residents and tourists year round, who flock to the area to enjoy the cool waters and pretty scenery. Water activities include swimming, boating, water skiing and fishing.
Located driving distance from major cities, Las Vegas is 160 miles to the north, Greater Los Angeles is 310 miles to the west and Phoenix is 200 miles to the southeast. Many serviced based industries to service tourist community, including golf, tennis, movie theaters, restaurants and year round community events. Small town charm coupled with warm year round temperatures and the amazing beauty of the lake and surrounding desert make Lake Havasu a great place to call home and experience the truly unique atmosphere of the American Southwest.
The Hospital Manager is a leader and an integral member of the hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service.
Job Duties and Responsibilities
Leadership and Planning
Collaborates in a leadership role with the Managing Veterinarian as the “owners” of the hospital’s success.
Creates the hospital schedule and manages labor costs to budget.
Participates in the weekly, monthly and annual planning and budget maintenance process.
Establishes goals for the practice and staff.
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Plans and leads employee meetings.
Oversees employee benefits program and hospital insurance plans.
Educates employees on hospital financial policies and procedures, medical protocols, and client compliance program responsibilities.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Manages vendor relationships.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Works with the Managing Veterinarian and DDO to oversee staffing needs including hiring, training, disciplining and terminating as required.
Recruits new employees and participates in the selection process.
Completes employee orientation, training and performance appraisals.
Coaches and mentors employees and identifies continuous learning and skill building needs.
Implements performance-based incentive and rewards and recognition programs.
Mediates conflict and maintains employee morale.
Manages front office staff including grooming and boarding staff.
Tracks and maintains current licensure for all DVMs.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Trains staff on client service initiatives and uses client visit growth best practices.
Demonstrates and reinforces the highest level of client service.
Manages client relationships; effectively resolves client issues and escalations.
Oversees client follow-up procedures, including reminders and call backs.
Utilizes client service initiative measurements to evaluate hospital and staff performance.
Ensuring payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable.
Manages accounts payable.
Reconciles daily cash and monitors the petty cash.
Continually drives revenue and manages costs to budget.
Performs invoice audit reviews.
Manages inventory and oversees the semi-annual inventory process.
Controls all facility and administrative costs.
Processes DVM production payments.
Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals.
Qualifications: Knowledge, Skills, and Abilities
Supervisory and leadership experience.
Multi-functional operations including budget and labor management.
Customer service and marketing techniques.
HR policies and protocol development.
Staff management including: coaching, development, performance appraisals, and resolution management.
Customer service best practices.
General management skills including reporting and data analysis.
Problem solving and conflict management skills.
Excellent oral and written communication skills.
Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred).
The ability to delegate responsibility and achieve results with hospital team members.
Must be able to handle multiple tasks and remain flexible with assigned duties.
Capable of championing change and driving innovative programs in the hospital.
Must be able to work well in team environment.
Capable of quality decision making.
The ability to coach, correct, develop and motivate employees.
Demonstrates excellent time and task management.
Demonstrates professional and courteous presentation with staff and clients.
Qualifications: Education/ Experience
Bachelor’s degree in business or related degree preferred.
3-5 years experience in a Manager role.
2-4 years customer service experience.
Experience in a hospital setting in positions of increased responsibility a plus.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
Internal Number: Novak
About National Veterinary Associates
National Veterinary Associates (NVA™) is the largest private owner of individually branded veterinary hospitals in the United States. NVA owns over 460 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 6,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.