Are you the team member we’re looking for?

• Possesses a Bachelor’s degree in business administration, healthcare administration, management or a relevant field is preferred. Equivalent knowledge, training, experience and education will be considered. High school diploma required.
• Have proven work experience of 3+ years as a supervisor or manager of a large dynamic team.
• Must be people oriented
• Must be very detail-oriented, process oriented and results driven; must be adaptable/flexible in leading change
• Must be a solutions-oriented leader with a project management approach; Must be able to innovate and enhance processes and procedures to achieve departmental and hospital-wide services/performance excellence
• Must have demonstrated ability to develop strategies and tactics to achieve client service excellence targets, including investigating service issues and coordinating efforts for improvement; must be able to monitor client surveys for trends, proactively contacting clients, targeting responses to those clients
• Must be able to problem solve and juggle completing deadlines with minimal oversight
• Possess skills in conflict resolution as it relates to team members and client grievances
• Excellent communication skills - both orally and in writing;
• Ability to communicate effectively and in a positive manner
• Strong leadership skills
• Works well both in a team environment and independently, but is an excellent team player
• Must have a high level of emotional intelligence – i.e. demonstrated self-awareness and social skills in a leadership position
• Must have demonstrated success in the following areas to include: Aligning/scheduling resources to meet demand; Recognizing/identifying bottlenecks caused by processes and solving the bottleneck; Must be competent in writing Standard Operating Procedures
• Conflict resolution; Leveraging diversity; Building group alignment and cooperation to achieve department and company goals; Facilitating teamwork and team commitment; Enthusiasm
• Must be someone who listens and acts with integrity, compassion, and a team spirit!
• Good sense of humor is a huge plus!