An MD is a mentor and role model for associate veterinarians and hospital staff
The MD ensures medical excellence within a practice
The MD is a key "problem solver" in a hospital
The MD is responsible for medical quality and standards of care within the hospital
Ensures highest quality patient care (pain control, safe anesthetic practices, wellness care, care for hospitalized patients etc.) and medical decision making by the associate DVM team
Decides medical protocols for the hospital - including handling of patients with infectious disease, isolation protocols, anesthesia prep/monitoring standards etc.
Works with the associate DVM team to deliver a consistent message to staff and clients regarding patient care, case management and medical standards. Gives associate DVM's direct feedback on case management problems or in cases where mistakes were made. Performs an internal review in such circumstances and revises protocols when appropriate (checklist!)
Medical record review of associate DVM's
Decides on products/ drugs for hospital to carry as well as equipment purchases
Ensures drug log practices in place + secure
Stays medically current by reading journals, attending CE events. Shares knowledge gained with associate veterinarians and technicians
Performs yearly associate DVM reviews
Performs yearly review of lead technician (s)
Supports VCA medical initiatives and ensures successful implementation within the hospital
With lead technician (s) ensures appropriate technical staff training structure and implementation
Holds monthly doctor meeting
Ensures equipment problems/needs reported to the HM. Creates EARs for new equipment requests
Makes the doctor schedule
The MD is a key "problem solver" within the hospital and a go-to person for staff members in need. The MD also sets the mood/staff outlook for the practice.
The MD is the supervisor of medical staff and day to day medical operations
MD handles conflict between staff members and associate DVM's
The MD is the 'on the floor' director of medical staff to maximize efficiency and ensure productivity
The MD partners with the HM in appropriate staff-related decision making (interviewing, hiring, disciplinary action) processes
The MD handles all client and RDVM complaints related to medical quality or care provided. The MD works with the HM to ensure delivery of top level client service to every client.
Oversees the client/patient flow to ensure clients receive timely service
Along with the HM, the MD ensures that the hospital culture is "client centered" (vs staff/DVM focused) and that a "come in now" policy is followed
Ensures high level and timely communication to clients by DVM team in the delivery method requested by the client (phone, fax, email...)
The MD is the CE advocate within the hospital. They should strive to provide themselves and the staff with a variety of professional development opportunities throughout the year
Attend all local VCA-sponsored CE events and encourage staff to attend as well
Provide structure for in-house CE for Technical staff
Share current knowledge or material from RMD with associates in the hospital
Encourage associates to share new knowledge from CE events they attend with the rest of the doctor team and staff
The MD should be a key promoter of the hospital through community (and RDVM if applicable) outreach and involvement.
Encourage local outreach and community involvement by all associates and other key members of the hospital team
Participation in the development of local marketing initiatives with the HM
Strategic planning : continue to look at new opportunities and develop innovative ideas to move the hospital forward
The MD and HM should work closely together on hospital planning for the future
The MD should understand the CAB, SPOT, QMR and P+ L reports and work closely with the HM to ensure hospital goals of medical and operational excellence are met (see operational "norms").
The MD partners with the HM to work on yearly hospital goals including the operating plan and budget
The MD should discuss the hospital + individual doctor QMR (successes/challenges) at the monthly doctor meetings
The MD should work with the HM to control staff hours and ensure productivity
The MD should work with staff via education and supplying training tools to ensure success of medical initiatives
The MD should continue to stress the importance of charge capture to associate DVM's and work to improve efficiency of services (ie surgery flow, triage flow, recheck appts...)
The MD works with the HM and individual associate to trouble-shoot and solve situation when DVM's are in negative accrual
To ensure a client centered practice and continued revenue growth, the MD works with the HM to consider changes in hospital hours/days, services hours, DVM availability etc.
Internal Number: R-41882
About VCA Animal Hospitals
VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®.